1. General Information
1.1 Provider Details
- Provider: Click to reveal
- Registered Address: Click to reveal
- Tax ID (NIF/NIE): Click to reveal
- Email: Click to reveal
- Website: numberslab.net
1.2 Definitions
- "We", "Our", "Us", "Provider", "Trainer": refers to the owner of Numbers Lab
- "User", "You", "Customer": the natural or legal person who purchases or uses our services
- "Consumer": a natural person acting for purposes outside their trade, business, or profession
- "Platform": the website numberslab.net and third-party platforms used for course delivery (Zoom, Google Meet, Microsoft Teams)
- "Services": live and on-demand training courses on Power BI, Fabric, AI, Python, and Excel, and personalized consulting services
2. Acceptance of Terms
The purchase and/or use of our services implies full acceptance of these Terms and Conditions. Users must be at least 18 years old to purchase our courses.
Acceptance of these Terms occurs:
- For online purchases: by selecting the mandatory checkbox during checkout
- For offline enrollments: by signing this document
3. Description of Services
3.1 Types of Courses
We offer two delivery methods:
- Live Courses: real-time sessions with the Trainer, with direct interaction
- On-Demand Courses: pre-recorded content accessible at your own pace
3.2 Available Languages
Courses are delivered in:
3.3 Live Course Scheduling
- Live course dates are set by the Trainer and published on the course page
- If no dates are available, you may purchase the course and request a date later (see section 3.4)
- The final decision on course start and end dates rests exclusively with the Trainer
3.4 Courses with Dates to Be Arranged
You may purchase a course without selecting a specific date ("To Be Arranged") when no scheduled dates are available:
- The enrollment is valid but does not entitle immediate service delivery
- The Trainer will contact the User within 7 business days of purchase to arrange dates
- The User must confirm their availability within 14 days of the date proposal
- If no agreement is reached within 60 days of purchase, the User may request a full refund or equivalent voucher
- The right of withdrawal remains valid until final confirmation of dates
3.5 Free Consultation
We offer a free 20-minute consultation service (video call) for:
- Guidance on choosing the most suitable course for your needs
- Clarifications on programs, methodologies, and prerequisites
- Assessment of business or personal training needs
The consultation:
- Can be booked through the scheduling system on our website
- Does not imply any obligation to purchase
- Is subject to Trainer availability
- Does not constitute a training or technical support service
The Trainer reserves the right to limit the number of free consultations per user.
4. Enrollment and Payment Methods
4.1 Enrollment Process
Enrollment is completed through:
- Selection of the course and desired date (or "To Be Arranged" option)
- Completion of required data in the checkout form
- Acceptance of these Terms and Conditions and the Privacy Policy
- Payment of the fee
4.2 Payment Methods
We accept:
- Credit/debit cards (Visa, Mastercard, American Express) through the website
- Bank transfer (contact Click to reveal for bank details)
4.3 Enrollment Validity
- Purchased courses are valid exclusively for the selected or agreed date/period
- Transfer of enrollment to other persons is not permitted without prior written authorization
4.4 Price Changes
Prices published on the website are subject to change without notice. The applicable price is the one in effect at the time of purchase completion and cannot be modified subsequently for that specific enrollment.
4.5 Payment Processor
Online payments are processed by Stripe Inc., a PCI-DSS Level 1 certified payment processor. Credit card data:
- Is NOT stored on our servers
- Is transmitted directly to Stripe via encrypted connection (TLS)
- Is subject to Stripe’s Privacy Policy
4.6 Data Collected at Checkout
The following data is collected during the purchase process:
- Personal data: first name, last name, email, phone
- Billing address: full address, city, postal code, country
- Tax data: tax identification number (NIF/NIE/VAT/Tax ID) for invoice issuance
- Technical data: IP address, date and time of order
This data is necessary for:
- Execution of the service contract
- Invoice/tax receipt issuance
- Recording proof of acceptance of these Terms
- Operational communications regarding the purchased course
4.7 Promotions and Discount Codes
a) “Early Bird” Promotion
A permanent promotion is active on the website offering a 20% discount on the standard selling price for purchases made at least 30 (thirty) days before the start date of the first lesson of the course. The discount is applied automatically at the time of purchase if the time condition is met. The Company reserves the right to modify, suspend, or discontinue this promotion at any time, by updating the website accordingly.
b) Discount Codes
At its sole discretion, the Company may activate discount codes with variable discount percentages, communicated through channels deemed appropriate (email, social media, website, or others). Discount codes are subject to the following conditions:
- Each discount code has its own expiration date, after which it can no longer be used;
- Discount codes may be combined with the “Early Bird” promotion referred to in point (a), unless otherwise specified in the individual code’s conditions;
- When combined, the code discount is applied to the price already reduced by the “Early Bird” promotion;
- Discount codes are not convertible into cash, are not transferable, and cannot be applied retroactively to already completed purchases;
- The Company reserves the right to revoke or modify any discount code at any time.
c) General provisions on promotions
Promotions and discounts do not entitle the holder to a refund of the difference should the course price be subsequently reduced. The Company reserves the right to limit the use of promotions to certain categories of courses or users. In the event of exercising the right of cancellation and refund (Art. 6), the refunded amount shall be calculated on the price actually paid, net of any discounts applied.
5. Participation Conditions
5.1 Number of Participants
- Minimum: 2 participants for live course activation
- Maximum: as specified on each course page
Failure to reach the minimum number results in:
- Course postponement to a new date (with enrollment priority)
- Full refund of the fee paid
5.2 Technical Requirements
Standard minimum requirements:
- PC with up-to-date Windows operating system (or compatible macOS)
- Stable internet connection (minimum 5 Mbps download recommended)
- Working webcam and microphone for live courses
- Up-to-date web browser (Chrome, Firefox, Edge, Safari)
Additional requirements or specific software are indicated on individual course pages.
5.3 Delivery Platform
- Live courses are primarily delivered via Zoom
- The Trainer may use other platforms (Google Meet, Microsoft Teams) as needed
- The platform used and access credentials will be communicated via email 1-2 days before the course starts
6. Cancellation and Refund Policy
6.1 User Cancellation
| Timing |
Conditions |
| More than 14 days before start |
Full refund (100%) |
| 13 to 7 days before |
Voucher for full value usable for other courses (12-month validity) |
| Less than 7 days before |
Voucher for 50% of value (12-month validity) |
| No-show without notice |
No refund or voucher |
Cancellation requests must be sent in writing to Click to reveal.
6.2 Date Modification
Participation may be moved to a different date, at the Trainer’s discretion, if:
- The request is made at least 10 days before the first scheduled lesson
- Alternative dates are available for the same course
- Date change is possible only once per enrollment
6.3 Right of Withdrawal
Legal basis:
Pursuant to EU Directive 2011/83/EU and Royal Legislative Decree 1/2007 (TRLGDCU - Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios), consumers have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason.
Exclusions (Art. 103 TRLGDCU):
The right of withdrawal is EXCLUDED for the provision of services after full performance of the service if performance began with the consumer’s express agreement and acceptance of loss of the right of withdrawal.
Practical consequence:
- By purchasing a course, the User expressly agrees that service delivery may begin before the withdrawal period expires
- Once the first lesson has started, the right of withdrawal is no longer exercisable
- For courses with "To Be Arranged" dates, the right of withdrawal remains valid until the effective start of the course
How to exercise:
To exercise the right of withdrawal, the User must send unambiguous communication (letter, email) to: Click to reveal
No specific form is required.
6.4 Cancellation by Us
We reserve the right to cancel or postpone a course due to:
- Failure to reach the minimum number of participants
- Trainer unavailability due to health reasons or unforeseen circumstances
- Force majeure (natural events, pandemics, serious technical interruptions, etc.)
In such cases, the User will be informed with maximum possible notice and may choose between:
- Participation on a new date (with enrollment priority)
- Full refund of the fee paid
7. Course Materials and Intellectual Property
7.1 Materials Provided
Participants receive:
- Digital course materials (PDF, Excel files, projects, sample datasets)
- Certificate of participation upon course completion (upon request)
7.2 Recordings
- Live courses are NOT recorded for participants, unless otherwise communicated
- In specific promotional cases, access to the on-demand version of the course may be unlocked, if available
7.3 Intellectual Property Rights
All provided materials are protected by copyright and remain the exclusive property of the Trainer.
The following is expressly prohibited:
- Reproducing, distributing, selling, or transferring course materials to third parties
- Recording lessons (audio and/or video) without express written authorization
- Sharing access credentials for platforms or materials
- Using materials for commercial or training purposes toward third parties
Violation of these prohibitions will result in legal action and claim for damages.
7.4 Monitoring and Enforcement
We reserve the right to:
- Request that participants not use screen recording software during live lessons
- Interrupt access in case of suspected violation
- Use watermarking systems on digital materials
- Take legal action in case of confirmed violation
Violation of intellectual property rights automatically results in contract termination without refund and the right to claim damages.
8. Code of Conduct
During courses, the User agrees to:
- Maintain respectful behavior toward the Trainer and other participants
- Not disrupt the conduct of lessons
- Not use offensive, discriminatory, or inappropriate language
- Respect the privacy of other participants
- Keep webcam and microphone active when requested by the Trainer
Violation of the code of conduct may result in immediate expulsion from the course without right to refund.
9. Limitations of Liability
9.1 Technical Support
We do not provide technical support for:
- Configuration of personal devices
- User’s internet connection problems
- Software/hardware incompatibilities not reported before purchase
9.2 Limitation of Liability
To the extent permitted by applicable law, the Trainer’s total liability for any claim arising from the contract shall not exceed the amount paid by the User for the specific course.
Excluded from this limitation are liabilities for:
- Willful misconduct or gross negligence
- Personal injury
- Violation of mandatory non-waivable provisions
9.3 Exclusions of Liability
We are not liable for:
- Indirect or consequential damages
- Loss of data, profits, or business opportunities
- Temporary service interruptions for scheduled maintenance
- Technical problems due to force majeure
9.4 Third-Party Services
Live courses are delivered through third-party platforms (Zoom, Google Meet, Microsoft Teams). The Trainer:
- Is not responsible for interruptions, malfunctions, or unavailability of such platforms
- Commits to using reliable platforms and communicating any changes with adequate notice
- In case of technical problems not attributable to the User during a lesson, will propose lesson recovery or extended access to materials
Privacy policies and terms of service of third-party platforms are available on their respective websites.
9.5 Results
We do not guarantee specific results from applying skills acquired during courses. Success depends on individual effort, personal practice, and external factors independent of the training received.
10. Privacy and Data Protection
10.1 Data Controller
Click to reveal - Click to reveal
10.2 Data Collected and Purposes
- Personal data (name, surname, email, phone, address): contract execution and operational communications
- Tax data (NIF/NIE/VAT/Tax ID): fulfillment of tax obligations and invoicing
- Navigation data (IP address): security and proof of terms acceptance
10.3 Third Parties and Transfers
Personal data may be shared with:
- Stripe Inc. (USA): payment processor - transfer based on Standard Contractual Clauses (SCC)
- Zoom/Google/Microsoft: platforms for course delivery
- Cal.com: consultation booking system
10.4 Retention Period
- Contractual and tax data: 10 years (legal obligations)
- Terms acceptance logs: 10 years
- Marketing data: until consent withdrawal
For complete information on personal data processing, please consult our Privacy Policy.
11. Communications
11.1 Operational Communications
Communications regarding courses (enrollment confirmations, reminders, materials delivery, date changes) will be sent to the email address provided during enrollment.
11.2 User Responsibility
The User is responsible for:
- Providing a valid and active email address
- Regularly checking their email inbox (including spam folder)
- Promptly communicating any changes to their contact information
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Modifications:
- Will be published on the website with indication of the update date
- Will take effect from the publication date
- Will not apply retroactively to courses already purchased
Users are invited to periodically consult this page to check for any updates.
13. Applicable Law and Jurisdiction
13.1 Applicable Law
These Terms are governed by Spanish law, in particular Royal Legislative Decree 1/2007 (TRLGDCU) regarding consumer rights, and directly applicable EU Regulations.
For consumers residing in other EU Member States, mandatory consumer protection provisions of their country of residence remain applicable where more favorable.
13.2 Dispute Resolution
For any dispute arising from these Terms:
- EU Consumers: court of the consumer’s place of residence or domicile, or the professional’s seat at the consumer’s choice
- Professionals/Companies: exclusive jurisdiction of Las Palmas de Gran Canaria, Spain
13.3 Conciliation Attempt
Before resorting to legal proceedings, the parties undertake to attempt amicable resolution of the dispute within 30 days of formal complaint communication.
13.4 Online Dispute Resolution (ODR)
Pursuant to Article 14 of EU Regulation 524/2013, we inform you that a European platform for online dispute resolution (ODR) is available at:
https://ec.europa.eu/consumers/odr/
Our ODR contact email is: Click to reveal
14. Final Clauses
14.1 Partial Invalidity
The possible invalidity or nullity of a single clause does not invalidate the entire contract. The invalid clause will be replaced by a valid provision that most closely approximates the original intent.
14.2 Assignment
The User’s rights and obligations under this contract may not be assigned to third parties without our prior written consent.
14.3 Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any specific conditions indicated on individual course pages, constitute the entire agreement between the parties and supersede all prior understandings, written or verbal.
14.4 Waiver
Failure to enforce a right provided in these Terms does not constitute waiver of that right for the future.
15. Contact
For any questions about these Terms and Conditions:
16. Indemnification
The User agrees to indemnify and hold harmless the Trainer from any claims, damages, costs, or expenses (including reasonable legal fees) arising from:
- Violation of these Terms by the User
- Violation of intellectual property rights or other third-party rights
- Improper or unauthorized use of course materials
- Unlawful conduct or violation of the code of conduct during courses
Acceptance
For online purchases:
Acceptance of these Terms occurs through the mandatory checkbox during the checkout process. The system automatically records:
- Date and time of acceptance
- User’s IP address
- Version of Terms accepted
Clauses Requiring Specific Acceptance
Pursuant to Article 80 of Royal Legislative Decree 1/2007 (TRLGDCU) and Directive 93/13/EEC on unfair terms in consumer contracts, the following clauses require specific acceptance by the User:
- Art. 6 (Cancellation and refund policy)
- Art. 7.3 and 7.4 (Intellectual property rights and enforcement)
- Art. 8 (Code of conduct - expulsion)
- Art. 9 (Limitations of liability)
- Art. 13.2 (Applicable law and jurisdiction)
- Art. 16 (Indemnification)
For online purchases: Specific acceptance occurs through a dedicated checkbox during the checkout process.
